FAQ
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This FAQ page (Frequently Asked Questions) is maintained to help you find an answer to any questions you may have about how DMTSwag.com operates. If you do not find your answer, please do not hesitate to contact us. |
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1. How do I order? The approved and easiest method to order is through our online store. GCC does welcome your calls, faxes, and emails at any time. GCC's contact information is listed within the contact us section. We are also always reachable toll free at 1-(800)-604-7000 |
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2. How can I pay for my order? GCC accepts multiple credit cards for orders placed. Please use your MasterCard, VISA, or American Express as remittance. |
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3. What is the normal lead time for receiving merchandise after placing an order? For your special offers, there is a cut-off date specified for all orders to be received. After that date, orders will go into production immediately. Our estimated time for delivery is approximately 4 weeks after the order cut-off date. |
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4. How do I return an item if it becomes necessary? Please examine items upon receipt. Returns or exchanges can be made only with prior authorization from General Commercial Corporation and must be accompanied by a copy of the packing slip or invoice for proper identification and credit. Returns will be accepted for 30 days from invoice date. |
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5. Who is GCC and is GCC an approved supplier for Dark Matter Technologies? GCC (General Commercial Corporation) is an approved supplier for Dark Matter Technologies for promotional products, advertising specialties, executive gifts, and premium promotions. |
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6. Does GCC have dedicated Dark Matter Technologies sales representatives? GCC has dedicated Dark Matter Technologies sales and service representatives trained to assist you with meeting your corporate objectives. Following is a list of associates that can assist you with your specific needs: For questions about your DMTSwag.com orders: - Linda_Marsh@gcc-usa.com |
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7. How can I be sure GCC will provide exemplary service? As a Dark Matter preferred and approved supplier, GCC is committed to providing unparalleled customer support and service. If you ever have questions or concerns regarding products, services or pricing, contact us. Our objective is always to serve our customers first. |
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8. Is my personal information kept private? GCC is committed to respecting the privacy of our customers and all visitors to our websites. We take this matter seriously and have many policies and safeguards in place to insure that your rights are not violated. We consider the information that you choose to share with GCC personal and confidential. We may use the information about the kinds of products you buy from GCC to focus and direct our future marketing objectives, unless you specify that you are not interested. |